CEO's Message

Ir. Rustiyan Oen, MBA


In 2021 the Company succeeded in achieving positive performance, this positive performance was delivered during another extraordinary year, as the COVID-19 health crisis continued to create enormous disruption on the lives of people across the world. The sudden surge in the number of COVID-19 cases caused by the Delta variant in the middle of the year once again tested the nation’s healthcare as hospitals faced chronic scarcities in hospital beds, ICU rooms, oxygen tanks and medical supplies.

During the third and fourth quarter of 2021, the spread of the virus started to slow down and situation gradually recovered, following the implementation of social mobility restrictions and the acceleration of vaccination program.

During 2021, we commenced the construction of two new Mitra Keluarga hospitals in Jabodetabek area and another new Mitra Keluarga hospital in Slawi, Central Java and we began the construction of our radiotherapy service for cancer treatments in Bekasi’s Mitra Keluarga hospital, set to commence its operation in 2022. Following the official inauguration of our Fertility and Reproduction Center of Excellence (MBrio) in Mitra Keluarga Kelapa Gading in 2021. This is in line with our strategy to continue introducing new sophisticated healthcare services to our patients.

The year 2021 was also marked with important progress in our digitalization journey. We have significantly expanded our AlteaCare mobile apps through its successful rollout in Mitra Keluarga’s entire hospital network. Through AlteaCare, patients can now conduct teleconsultation with over 300 medical doctors without having to physically visit our hospitals.

Our commitment to good corporate governance is equally important. We recognize the importance of exercising the highest integrity and ethical standards in dayto-day activities. To continue strengthening our governance practices, we have officially launched Mitra Keluarga’s Vendor Code of Ethics and Policies on Anti Sexual Harassment in 2021.

Mitra Keluarga’s scale of operation and the nature of our business activities necessitate us to interact with society by doing our part and contributing for the overall improvement of our surroundings. We strongly believe in giving back to society, primarily through our active role to help providing wider access to public health services for local citizens in need. Mitra Keluarga is also a firm believer in the importance of the preservation of the environment to protect the future of the next generation. A full account of our sustainability principles and achievements in 2021 is further discussed in our 2021 Sustainability Report.

Going into 2022, we will continue our journey towards our aspiration to provide the best healthcare services to Indonesian citizens. During the past two years, our people have demonstrated their resilience to maintain the smooth operation of our business activities. I am humbled and proud of our team and their dedication to do what is necessary even during extremely difficult circumstances.

These challenges might seem overwhelming, but we are confident about our future. With the unwavering support of our shareholders, customers, fellow employees and all other stakeholders, we will take the necessary steps to improve our performance and fulfill our vision to become an even better hospital network, meeting and exceeding the expectations of everyone associated with the Mitra Keluarga family.